UK importer since 2005
Authentic Spanish food at low prices
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Terms and Conditions of Use and Sale

These Terms and Conditions ("Terms") govern your use of the The Tapas Lunch Company Ltd. website and Online Store (http://www.thetapaslunchcompany.co.uk, "the Website"), your relationship with The Tapas Lunch Company Ltd. (The Tapas Lunch Company Ltd., we or us) and all orders made via the The Tapas Lunch Company Ltd. website. Please read these Terms and Conditions carefully as they affect your rights and liabilities under the law. If you do not agree to these terms, please do not order from The Tapas Lunch Company Ltd. or use the The Tapas Lunch Company Ltd. website.

1. Use of the Website
2. Amdendments to the Terms
3. Excluded services
4. Availability of the Website
5. Intellectual property
6. Limitation of liability
7. Privacy policy
8. Third party websites
9. Applicable law
10. International use
11. Advertising
12. Online offers, promotions and discount codes
13. Contract
14. Product representation
15. Ordering
16. Delivery
17. Credit Facilities

1. Use of the Website

1.1 Subject to the Terms of this agreement, you are authorised to view and download the Website for your personal use only and without charge. By using the Website you agree to be bound by these Terms. These Terms and Conditions do not affect your statutory rights.

1.2 We may change, suspend or discontinue the Website at any time, including the availability of any feature, database, or content.

2. Amdendments to the Terms

2.1 We may update these Terms and Conditions from time to time. If you do not wish to accept the new Terms and Conditions you should not continue to use the Website. If you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to be bound by the new Terms and Conditions.

3. Excluded services

3.1 It is your responsibility, at your cost, to obtain computer, internet connectivity, telecommunications or other necessary equipment or services to access the Website.

4. Availability of the Website

4.1 Although we aim to offer you the best service possible, no promise can be made that the services on the Website will meet your requirements. The Tapas Lunch Company Ltd. cannot guarantee that the service will be fault free. If a fault occurs in the service you should report it to us (see 'Contact Us' page for details) and we will attempt to correct the fault as soon as we reasonably can.

4.2 Your access to the Website may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to restore the service as soon as it reasonably can.

5. Intellectual property

5.1 The content of the Website is protected by copyright, trade marks, database and other intellectual property rights. You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices.
5.2 You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website without written permission from The Tapas Lunch Company Ltd.

6. Limitation of liability

6.1 The Website is provided without any warranties or guarantees. You must bear the risks associated with the use of the Internet.

6.2 The Website provides content from other Internet sites or resources and while we try to ensure that material included on the Website is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. The Tapas Lunch Company Ltd. will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Website.

6.3 To the full extent allowed by applicable law, you agree that we will not be liable to you/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Website.

6.5 Nothing in this paragraph applies to The Tapas Lunch Company Ltd.'s liability in respect of products sold through the Online Store.

7. Privacy policy

The Tapas Lunch Company Ltd. is committed to protecting your privacy. This Privacy Policy explains our data processing practices and your options regarding the ways in which your personal data is used.

7.1 The Tapas Lunch Company Ltd. only collects personal details when they are provided by you upon completion of an order at the Online Store. No other data about you is collected. Data collected during completion of

7.2 We also monitor customer traffic patterns and site use which enables us to improve the service we provide.

7.3 We will use your contact details to communicate with you. Our minimum required level of communication is sending order notifications via e-mail. When completing an order, you will be given options regarding how you wish to be contacted by e-mail and/or SMS. If you wish to change these preferences at any point please contact us (see 'Contact Us' page for details).

7.4 We will never pass your personal data to anyone else, except for any successors in title to our business.

7.5 Our web site may contain links to other web sites which are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.

7.6 When completing an order at the Online Store, you will be given the option to store you details for further purchases with The Tapas Lunch Company Ltd.. Choosing this option will retain the entered information on the user's computer by means of a browser cookie; no information will be retained by the Mal's E-commerce server, used by the Tapas Lunch Company Ltd. to implement the Online Store.

7.7 You have a right to access the personal data that is held about you by The Tapas Lunch Company Ltd.. To obtain a copy of this information, please contact us (see 'Contact Us' page for details).

8. Third party websites

8.1 As a convenience to The Tapas Lunch Company Ltd. customers, the Website includes links to other websites or material which are beyond its control. The Tapas Lunch Company Ltd. is not responsible for content on any other site outside the The Tapas Lunch Company Ltd. Website.

9. Applicable law

9.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of England and any disputes will be decided only by the English courts.

10. International use

10.1 The Tapas Lunch Company Ltd. makes no promise that materials on the Website are appropriate or available for use in locations outside the United Kingdom, and accessing the Website from territories where its contents are illegal or unlawful is prohibited. If you choose to access the Website from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.

11. Advertising

11.1 Part of the Website may contain advertising. Advertisers are responsible for ensuring that material submitted for inclusion on the Website complies with relevant laws and codes. We will not be responsible for any error or inaccuracy in advertising material.

12. Online offers, promotions and discount codes

12.1 The Tapas Lunch Company Ltd. reserves the right to withdraw any offer, promotion or discount code advertised on the Website, or otherwise, at any time and without any prior notice.

Conditions relating to the sale of products to you:

13. Our contract

13.1 When you place an order to purchase a product from us, we will send you an e-mail confirming receipt of your order and containing the details of your order (the "Order Confirmation E-mail"). Your order represents an offer to us to purchase a product which may be rejected by us for a number of reasons. If we do reject your offer, we will inform you in writing along with the reason within 2 working days.

14. Product representation

14.1 We will not consider a product that is visually different from the published image to be 'not as described'.

14.2 We will not consider a product to be 'not as described' based on different interpretations of the 'product description'.

14.3 We will not consider a product to be 'not as described' based on different interpretations of the 'product name'.

14.4 In cases where ingredients are not as specified on the website, we will accept the product as 'not as described' and be happy to provide a return/refund should the product no longer be acceptable to you.

14.5 We will not consider a product to be 'not as described' due to a different brand being supplied, so long as this brand is from the same manufacturer.

14.6 We will not consider a product to be 'not as described' based on a lower drained weight than net weight. We will not consider a product to be 'not as described' due to a <5% difference in published net weight. For products sold on an 'approximate weight' basis, we will not consider the product to be 'not as described' should the actual weight differ from the 'approximate weight'.

15. Ordering

15.1 Orders can be placed by telephone (0845 680 2098), fax (0845 544 1989), email (info@thetapaslunchcompany.co.uk) or web (www.thetapaslunchcompany.co.uk).

15.2 Under normal circumstances, orders placed before 2 pm will be processed and despatched on the same day. However, this is not guaranteed and under certain circumstances, order processing and despatch may take up to 72 hours. We cannot accept liability for losses or damages incurred due to delayed despatch of orders. In all circumstances, you will receive an email advising you shortly after your order has been despatched (the "Order Fulfilment E-mail").

15.3 We will not despatch orders containing products that require refrigeration on Friday. Despatch for such orders will be postponed until the following working day.

15.4 Stock levels displayed on the website are to be treated as a guide only. Availability of stock will be confirmed with you upon placing your order.

15.5 Registered trade customers must comply with a minimum order value of £75 excluding VAT and shipping.

15.6 You have the statutory right to cancel your order for refund within seven days of receipt. Please note, however, that should you decide to cancel your order after it has been shipped, we will not be able to refund the cost of shipping nor the costs of products which have a limited shelf life. In addition, you will be liable for the cost of returning the goods to us. We are able to pick up goods for redelivery to us at a cost of £9.99. Please note that this will apply should you decide to cancel due to delayed delivery (where delivery has taken or will take less than 7 working days).

15.7 Although we make every effort to keep product information up to date on the website, the appearance of items may change from time to time, meaning that product images may become out of date. Therefore, please consider product photos as a guide to their appearance rather than a definitive representation of how the product you order will look. If the visual properties of any particular product are of particular importance to you, please contact us before ordering.

15.8 Although we make every effort to keep product information up to date on the website, we may from time to time have to source products from different suppliers in order to ensure a consistent supply. We therefore reserve the right, where the brand specified or depicted on the website is not available, to substitute for a similar brand.

16. Delivery

16.1 Deliveries are made via third-party courier or Royal Mail postal services. Under normal circumstances, UK Mainland courier deliveries are made on the day following despatch, but this is not a guaranteed service and we cannot accept liability for losses or damages incurred due to delayed delivery where either the courier or any other party is at fault. Please allow up to seven working days for delivery.

16.2 If you need your goods before a specific date, please allow plenty of time for ordering, despatch and delivery. Although you have the statutory right to cancel your order within 7 days of receipt if your order does not reach you in time for your requirement, we will not refund shipping costs and you will be responsible for the cost of returning the goods to us (see 13.6).

16.3 Delivery will only take place during normal office hours and unless otherwise specified (see 14.4), yourself or an authorised person will need to be present to accept the delivery. Please contact us before ordering if you know that you or an authorised person will not be present to accept delivery during the day and we will do our best to find a suitable delivery arrangement. Please note that we cannot offer guaranteed times deliveries.

16.4 The standard delivery charge covers most of the mainland UK. Surcharges are payable on delivery services to other areas - please check the delivery information page for more details. Delivery charges are to be treated as a guide only and do not represent a guarantee to deliver to any particular address for a specific amount. We reserve the right to charge any amount for delivery to any location. You will be informed of any variation of delivery charge before your order is approved and if you do not agree to this variation you will be given the opportunity to cancel your order.

16.5 We have clearly specified that it is preferable for somebody to be present at the delivery address in order for the courier to obtain a signature. However, where the customer instructs us to instruct the courier to leave their package in a particular location, we will comply. In such cases, we are unable to entertain claims for non-delivery where the courier's records show that the package was left in the specified location.

16.6 When we despatch your order, you will receive an email from us. If you have asked for a courier delivery, you should make sure that there is someone available to receive the delivery at your designated address. The courier will attempt delivery and will leave a card with contact instructions if noone is available. They may also attempt delivery automatically a second time. If your parcel is still undelivered, the courier will hold your order at the depot and await further instructions from you. At this point, ourselves or the courier will do our best to contact you for further instructions - this will either be by email, telephone or a card through your door. Please be aware, however, that it is your responsibility to be available for delivery after you have placed your order and whilst we or the courier will do our best to contact you, we can't be held responsible for cost or inconvenience arising from your unavailability to accept delivery of an order. If you have not contacted us or the courier within 3 working days, your order will be returned to us at a cost of £8.50, which you will be required to pay. If you then require redelivery of the goods, this will be charged at the same price as the original shipping fee paid.

16.7 Please check the contents of your delivery carefully against the items listed on the sales order, otherwise we will assume that all listed goods have been received.  If any items are missing, incorrect or damaged, please notify us on 0845 680 2098 within 24 hours of receiving you delivery.

16.8 Please do not reject a delivery from us if the package appears to be damaged. We do not require you to have signed 'damaged' or have rejected the package in order to approve refunds or replacements. It is much more convenient to accept the package, check your order and identify any specific issues which will then be rectified by us. If you do choose to reject your order, you will be responsible for the cost of return and redelivery.

16.9 Orders containing products that would normally be kept in refrigerated conditions are shipped in protective packaging to allow them to remain up to 48 hours without refrigeration. Customers placing orders containing such products should be sure that they are able to receive delivery on the first attempt. Unfortunately, we cannot accept responsibility for degradation of such products that were unable to be delivered at the first attempt due to the customer being absent. We will only entertain claims for degredation of such products where delivery is delayed due to a fault or error by the courier.

If, for some reason you want to return an unopened item (as long as it is in perfect condition), after you have received it, you can send it back to us for a full refund. We'll accept returns within a reasonable time-period (the legal requirement is 7 days, but we'll try to be more flexible than that unless there's a good reason not to be). Please contact us for returns address and instructions. Obviously, we won't pay for the cost of returning the item and we can't accept returns of short-shelf life and perishable items, such as fresh and frozen products. This policy doesn't apply to 'faulty' products and of course, doesn't affect your statutory rights.

16.95 Please note that any timeslots for delivery allocated to you by the courier are an estimate only and not a guarantee to deliver at that particular time. The courier cannot absolutely guarantee the delivery time or date and there is no money-back guarantee if the courier does not meet the delivery target date or time.

17. Credit Facilities and Payment

17.1 Credit facilities may only be requested by trade customers registered with us. Individuals wishing to buy for their own purposes will not be offered credit and should not request it.

17.2 Application for a credit account is not automatic at the time of registering with us as a trade customer. In order to request credit facilities you will need submit a 'Credit Application Form' and possibly a 'Director's Personal Guarantee Form'. Please request these from us and returned them by post, email of fax.

17.3 When requesting credit you agree to abide by our terms of payment and to be restricted by the credit limit we may choose to impose, which may be subject to change at any time.

17.4 We reserve the right to use credit checking procedures where a credit account has been requested. We also reserve the right to refuse credit at any time and to remove credit facilities should they have been put in place.

17.5 No trade customer will be allowed credit facilities until they have placed and paid for two separate orders.

17.6 Credit facilities will be suspended for the time that any amount outstanding is overdue. During this time, we reserve the right to refuse to accept orders, irrespective of the proposed payment method or timeframe. In order to reinstate purchasing and credit facilities, your account will need to be paid off in full.

17.7 No more than 2 invoices may remain unpaid at any time, irrespective of your credit limit, and/or whether these invoices are overdue or not. In order to allow further ordering, the oldest invoice will need to be paid.

17.8 Payment terms are 15-45 days from date of invoice: invoices are issued on the day of order fulfilment for payment by the 15th of the following month. For example, orders placed in January are billed for payment by 15th February.

17.9 Although you are required to pay on time, we will provide reminders in the form of statements, phone calls and letters for a maximum of two months from the date an invoice becomes overdue.

17.10 If an invoice remains unpaid for more than 60 days after its due date, statutory interest will be applied from the due date and will continue to accumulate until the invoice is paid in full.

17.11 If an invoice remains unpaid for more than 60 days after its due date, the debt will be referred to our debt collection agency, Daniel Silverman Ltd. You will be liable to us for the reasonable collection costs (in addition to the statutory interest) imposed by Daniel Silverman Ltd should your debt be referred to them, and this charge may vary at any time without notice. Debt collection costs as well as the debt in question will be paid directly to Daniel Silverman Ltd. and cannot be paid to The Tapas Lunch Company Ltd.

This Website is owned by The Tapas Lunch Company Ltd.
Registered office: Avonlea, Bush Lane, Send, Woking, Surrey, United Kingdom, GU23 7HP
Registered in England and Wales
Company No. 5595951
VAT No. (NIF) GB 869 8107 73

Telephone: 0845 680 2098
Email: customers@thetapaslunchcompany.co.uk